gt99 tap Privacy Policy

This Privacy Policy applies to all services and websites of the gt99 tap platform. When you register, log in, or use any service on gt99 tap, you agree to the terms of this policy. We place the highest importance on your privacy and are committed to protecting your information.

For more details on the complete rules and terms governing our services and the management of your account, please read the Terms and Conditions page.

gt99 tap collects two types of information from you — information you provide directly, and information collected automatically during your browsing or use of our services.

1.1 Information You Provide Directly

• Full name, date of birth, and national ID number (for identity verification)
• Mobile number and email address (for communication and OTP verification)
• Residential address (where applicable)
• Financial transaction details — records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Any communication you provide through customer service chat or email

1.2 Automatically Collected Information

• IP address and device type
• Browser type and operating system
• Time spent on the site and pages visited
• Cookie and session data
• Betting and gaming activity logs

gt99 tap uses your information only for the purposes listed below. We never sell your information commercially to third parties.

• Creating and managing your account
• Verifying identity and preventing fraudulent activity
• Processing deposit and withdrawal transactions
• Communicating about bonuses and promotions
• Providing 24/7 customer support
• Running analysis to improve our platform
• Complying with applicable laws and retaining information for dispute resolution

By analysing how you use our services, we try to give you a more suitable experience. This information also helps identify unusual activity as part of responsible gaming.

gt99 tap shares your personal information with third parties only in limited and specific circumstances. Those circumstances are listed below:

3.1 Service Provider Partners

We work with selected technology partners for payment processing, technical infrastructure, and user analytics. These partners process information only according to our instructions and may not use it for their own purposes.

3.2 Legal Obligations

If required by a court order, administrative directive, or applicable law, gt99 tap is obliged to provide information to the relevant authorities.

3.3 Fraud Prevention

Necessary information may be shared with security partners to prevent money laundering or other financial crimes.

gt99 tap uses cookies to improve your service experience. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required for login sessions, security tokens, and saving preferences — these cannot be turned off.
• Analytics cookies: Used to understand how the site is being used.
• Functional cookies: Used for language preferences and personalised experience.

You can turn off analytics and functional cookies in your browser settings. However, please note that disabling essential cookies will prevent our services from working properly.

We take both technical and administrative measures to protect your information.

5.1 Data Retention Period

We retain your information for as long as your account is active and for the period required to meet legal obligations. After account closure, transaction-related information may be kept for a defined period as required by law.

5.2 In the Event of a Data Breach

If a data breach occurs, we will notify the affected users as soon as possible and take the necessary steps to resolve the issue.

You have certain specific rights over your own information, which gt99 tap fully recognises.

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of inaccurate or incomplete information.
• Right to deletion: In certain circumstances you may request deletion of your information, though some data may need to be retained due to legal obligations.
• Right to restrict processing: You may object to the use of your information for specific purposes.
• Portability: You may request your information in a structured, commonly readable format.

To exercise these rights, contact our customer support team. We provide assistance in both Bengali and English, 24/7.

All services on gt99 tap are for persons aged 21 and above only. We do not knowingly collect personal information from any minor. The identity verification process during registration helps ensure this.

If a minor has accidentally created an account and a guardian notifies us, we will immediately delete that account and the associated information.

For more details on responsible gaming, please read our Responsible Gaming page.

If the gt99 tap platform contains links to third-party websites, those sites have their own privacy policies. We are not responsible for the collection or use of information by those sites. You are advised to read the privacy policy of any third-party site before visiting it.

gt99 tap reserves the right to update this Privacy Policy at any time. If a significant change is made, we will send a notification to your registered email or mobile number. Continued use of our services after a change will be taken as your agreement to the updated policy.

The latest effective date of the policy will always be stated at the top of this page.

If you have any questions, comments, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: available 24/7 from any page on the site

For general queries, visit our FAQ section — you will find answers to many questions there.