Safe and Balanced Entertainment

gt99 tap's commitment to responsible gaming

Betting is entertainment — not a livelihood. gt99 tap wants every player to play in a balanced, informed and enjoyable way. On this page you will find all the tools to help you stay in control.

For players aged 21+ only

Our position

Keep your gaming in control

gt99 tap believes that responsible gaming is not simply a matter of rules — it is a genuine commitment to the wellbeing of every player. Whether it is casino games, slots or cricket betting, the primary goal should be entertainment, and that entertainment should never become a burden.

Our Terms and Conditions contain detailed information on betting restrictions and account usage guidelines. Reading them will help you understand exactly how the platform works and what your rights are.

Remember: betting should never be thought of as an alternative source of income. Trying to win back lost money by placing bigger bets is a dangerous cycle. gt99 tap always wants you to enjoy yourself within a set budget.

Every account holder must be at least 21 years of age
Deposit limits and cooling-off tools are available directly from the account
Activating self-exclusion keeps the account fully inactive
24/7 live chat and email support is available in Bengali and English

Keep yourself safe

Control tools

These tools can be activated in gt99 tap account settings. Get help through support at any time.

Deposit Limit

Set an upper limit on how much you deposit per day, per week or per month. Lowering the limit takes effect immediately; increasing it requires a specified waiting period.

Session Time Limit

Decide in advance how long you want to play in a single session. Once the set time is up, the account logs out automatically, so there is no chance of losing track of how much time has passed.

Cooling-Off Break

If you want a temporary break, activate cooling-off mode. You can choose a period from 1 day up to 6 weeks, and no betting or deposits will be possible while it is active.

Self-Exclusion

If you need a long-term break, activate self-exclusion. You can choose from various periods ranging from a minimum of 6 months to a permanent closure. There is no way to access the account during this time.

Betting History Review

Check your account's transaction and betting logs regularly. It gives you a clear picture of how much time you are spending and where your money is going, which helps you make balanced decisions.

Contact Support

To activate any tool or to get advice on your account, contact gt99 tap's 24/7 live chat or email support. Assistance is available in Bengali and English.

Warning signs

When should you be careful?

If any of the following signs appear in your behaviour, it is time to think carefully.

Betting more to recover losses

Placing increasingly larger bets after a loss in order to win the money back — known as "chasing losses" — is the most common sign of problematic gambling.

Going beyond your set budget

Continuing to deposit beyond a pre-set limit or betting with borrowed money is a sign of losing control.

Hiding it from family and friends

If you find yourself concealing your gambling from family or close ones, or developing a habit of lying about it, you should seek help promptly.

Disruption to sleep, work or studies

If betting is seriously affecting your daily responsibilities, professional work or studies, that should not be ignored.

Anxiety or discomfort when not betting

Feeling restless, irritable or anxious when you are unable to bet is a clear sign of dependency.

Unable to stop even after winning

Continuing to play after a win and not withdrawing the winnings is another major sign of loss of control.

Check yourself

A quick self-assessment

Think through the questions below. If two or more of your answers are "yes", speak with someone you trust or a professional counsellor.

Have I spent more than my set budget in the past month?
Have I placed bigger bets after a loss to try to win the money back?
Has anyone in my family expressed concern about my betting habits?
Has betting affected my work or sleep?
Have I decided to stop betting but kept coming back repeatedly?
Have I felt mentally distressed after losing a game — but still been unable to stop?

Sources of support

Where to find help

If you see a problem in yourself or someone else, support is available through any of the options below. Asking for help is a sign of courage.

gt99 tap Live Chat

Contact live chat 24 hours a day directly from within your account. You can communicate in Bengali and get help activating self-exclusion or any other limit.

Email Support

If you prefer to explain your issue in writing, contact us by email. Our support team responds in Bengali and English and provides full assistance with responsible gaming matters. Email address: [email protected]

Family and trusted people

Talk openly with a family member or close friend. Support from someone close to you is often the first step towards getting professional help.

Professional mental health counselling

Seek advice from an addiction specialist or mental health professional. In Bangladesh, the National Institute of Mental Health (NIMH) and various non-government counselling organisations offer this service. Asking for help is not a sign of weakness.

Support groups and counselling centres

Contact a local support group or community counselling centre that works with gambling addiction. Facing a problem together is far more effective.

Detailed guidance

Build balanced betting habits

Before playing on gt99 tap each time, set a clear budget for yourself — it should be an amount whose loss would have no impact on your daily life. Betting should never be planned as a source of income, because outcomes are always uncertain.

Our FAQ section contains detailed questions and answers on deposit limits, self-exclusion and other responsible gaming tools, which are useful for both new and experienced players.

If you feel that betting is affecting your mental health, take a break. gt99 tap's cooling-off and self-exclusion features make taking that break straightforward. While your account is inactive, no marketing messages will be sent to you either.

Under our Privacy Policy, your personal information and gaming history are kept secure. Any request related to responsible gaming — increasing or decreasing a limit, activating or cancelling self-exclusion — is handled with full confidentiality.

Remember: creating an account or betting on gt99 tap is strictly prohibited for anyone under 21. If you believe someone you know who is a minor is using this platform, inform the support team immediately.

Frequently asked questions

Responsible Gaming FAQ

The duration of self-exclusion depends on the period you chose. It is not possible to reactivate your account before that period ends. Once it has ended, you can contact the support team to begin the process of reopening your account — but a specific assessment process will still need to be followed at that point.

No. A deposit limit only applies to future deposits — the balance already in your account remains untouched. Lowering a limit takes effect immediately, but increasing a limit requires a waiting period, which helps prevent impulsive decisions.

Start by speaking with the person calmly and with empathy — without accusations or anger. You can inform the gt99 tap support team, who can advise on account-related matters if needed. Seeking help from a professional counsellor is also an effective step.

No. A minimum age of 21 is required to create an account and participate in any form of betting on gt99 tap. Age is verified at registration, and further verification may be carried out when necessary.

Cooling-off is a short-term break — typically from 1 day up to 6 weeks. Betting is paused during this time, but the account is not closed. Self-exclusion is long-term — ranging from a minimum of 6 months to a permanent closure. During this period, neither accessing the account nor creating a new one is possible.

Yes. Even while self-exclusion is active, you can contact the gt99 tap support team to withdraw the balance in your account. There is no opportunity to place bets during this process.